Your information and privacy
This Privacy Policy explains how Engraved Society collects, uses, stores and protects your personal information when you visit engravedsociety.com, create an account, place an order, purchase as a guest, contact us, upload personalisation details, or sign up to our newsletter.
By using our website, you acknowledge that we will use your personal information as described in this Privacy Policy.
This website is operated by Engraved Society.
For the purposes of data protection law, Engraved Society is the data controller for the personal information we collect and use.
This means we decide how and why your personal information is used.
We may collect and use the following types of personal information:
This may include:
Because we sell laser engraved products, we may collect information you provide for personalisation, including:
You should only provide personalisation information that you are happy for us to use to make your order.
If you upload or provide images, names, dates or other personal information about someone else, you are responsible for making sure you have permission to provide that information to us.
If you create an account on our website, we may collect:
We do not have access to your plain-text password.
If you buy a product as a guest, we collect the information needed to process your order, take payment, produce the item and deliver it to you.
Guest checkout does not create a customer account, but we may still keep order records for legal, tax, accounting, fraud prevention and customer service purposes.
Payments are processed securely by third-party payment providers.
We do not store your full payment card details on our website. We may receive limited payment-related information, such as:
If you contact us by email, contact form, social media, live chat or another method, we may collect:
If you sign up to our newsletter or agree to receive marketing emails, we may collect:
When you use our website, we may collect technical information such as:
We use your personal information to:
We only use your personal information where we have a lawful basis to do so.
The lawful bases we may rely on include:
We use your personal information to fulfil our contract with you when you place an order. This includes processing your order, producing personalised items, taking payment, arranging delivery, handling returns and providing customer service.
We may use and keep certain information where we need to comply with legal obligations, including tax, accounting, consumer protection, fraud prevention and record-keeping requirements.
We may use your information where it is necessary for our legitimate business interests, provided your rights and freedoms do not override those interests.
This may include:
We may rely on consent where you actively agree to something, such as signing up to receive marketing emails or accepting certain non-essential cookies.
You can withdraw consent at any time where consent is the lawful basis for processing.
When you provide personalisation details or upload content for engraving, we use that information to create and fulfil your order.
This may include storing uploaded images, text, designs or artwork as part of your order record.
You should not upload or provide sensitive personal information unless it is necessary for your order and you are happy for us to use it for that purpose.
Sensitive personal information may include information about health, religion, political opinions, ethnicity, biometric data or other special category data.
If we believe uploaded content is unlawful, offensive, inappropriate, technically unsuitable, or may infringe another person’s rights, we may refuse or cancel the order.
If you create an account, we use your account information to:
You are responsible for keeping your account login details secure.
If you want your account deleted, you can contact us. We may still need to keep certain order information for legal, tax, accounting, fraud prevention or dispute purposes.
If you check out as a guest, we only create the order record needed to process and fulfil your purchase.
We may still retain guest order details for legal, tax, accounting, fraud prevention, customer service and returns purposes.
Payment information is processed by secure third-party payment providers.
We do not store your full card details.
Your payment provider may collect and process your personal information in accordance with its own privacy policy. You should read the privacy policy of the payment provider used at checkout.
We may use payment information to:
We use your delivery information to send your order to you.
We may share relevant delivery details with postal providers, couriers, fulfilment partners or delivery service providers.
This may include:
Delivery providers may use your information to deliver your parcel, provide tracking updates, manage failed deliveries, and handle delivery-related enquiries.
If you sign up to our newsletter or agree to receive marketing emails, we may send you updates about:
You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us directly.
We may also contact existing customers about similar products or services where allowed by law, provided you have been given a clear opportunity to opt out.
We will not sell your personal information to third parties for their own marketing purposes.
Our website may use cookies and similar technologies.
Cookies are small files placed on your device to help the website work properly, improve your experience, remember your preferences, analyse website traffic and support ecommerce functionality.
Cookies we may use include:
These are needed for the website to work properly. They may support functions such as:
These help us understand how visitors use our website, such as which pages are viewed and how customers move around the site.
These may be used to show relevant adverts, measure advertising performance or support remarketing.
These may remember your preferences, such as currency, region or display choices.
Where required, we will ask for your consent before using non-essential cookies.
You can also control cookies through your browser settings. Blocking some cookies may affect how the website works.
Please read our separate Cookie Policy for more information.
We may share your personal information with trusted third parties where necessary to operate our business and fulfil your order.
This may include:
We only share personal information where necessary and appropriate.
We do not sell your personal information.
Some of our service providers may process personal information outside the United Kingdom.
Where personal information is transferred outside the UK, we will take reasonable steps to ensure appropriate safeguards are in place, where required by data protection law.
This may include using providers based in countries with appropriate data protection standards or using recognised contractual protections.
We only keep personal information for as long as reasonably necessary.
The amount of time we keep information depends on the type of information and why we collected it.
We may keep:
We may retain certain records for up to 6 years where needed for tax, accounting, legal, contractual or dispute purposes.
When information is no longer needed, we will delete it, anonymise it or securely store it until deletion is possible.
We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, disclosure, alteration or destruction.
These steps may include:
No website, email system or online service can be guaranteed to be completely secure. You are responsible for keeping your account password confidential.
Depending on your location and the circumstances, you may have the following rights:
These rights may not apply in every situation. For example, we may need to keep certain order information for legal, tax, accounting, fraud prevention or dispute purposes.
To exercise your rights, please contact us using the details in this policy.
Where we rely on your consent to use your personal information, you can withdraw that consent at any time.
For marketing emails, you can unsubscribe using the link in the email or contact us directly.
Withdrawing consent will not affect any processing that took place before consent was withdrawn.
Our website and products are not intended for children to purchase without the involvement of a parent or guardian.
If you are under 18, you should only use our website with permission from a parent or guardian.
We do not knowingly collect personal information from children for marketing purposes.
Our website may contain links to third-party websites, services or social media pages.
We are not responsible for the privacy practices, security or content of third-party websites.
You should read the privacy policy of any third-party website you visit.
If you contact us through social media, the platform may also collect and use your personal information in accordance with its own privacy policy.
We may use social media messages to respond to enquiries, provide customer support, discuss orders, or deal with customer service issues.
Please do not send sensitive personal information through social media unless necessary.
If you leave a review, testimonial, comment or other public content on our website or social media pages, that content may be visible to other people.
We may use reviews or testimonials for business and promotional purposes, but we will not publish private order details without your permission.
If you are unhappy with how we use your personal information, please contact us first so we can try to resolve the issue.
You also have the right to complain to the Information Commissioner’s Office (ICO), the UK data protection regulator.
We may update this Privacy Policy from time to time.
The latest version will be available on our website.
If we make significant changes, we may notify you by email or by placing a notice on our website.
If you have any questions about this Privacy Policy or how we use your personal information, please contact us:
Engraved Society
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