Yes. Many Engraved Society products can be personalised with names, dates, short messages or meaningful wording. Add your details on the product page before checkout, and make sure spelling, dates and punctuation are exactly how you want them engraved.

Laser engraving marks the surface of the material rather than adding a sticker or print. This means the design will not simply peel off. The finished colour and depth can vary slightly depending on the material, grain, coating and design detail.

Previews and product images are a helpful guide, but the final engraving can vary slightly due to material texture, layout, character length and the shape of the item. Designs are positioned carefully so they suit the product and stay within the engraving area.

Product ranges may include slate, cork, acrylic, leatherette, bamboo, coated metals and other gift materials. Each product page will show the item type, size and available design choices.

For some products, custom artwork may be possible. Clear, high-resolution images usually engrave best. For logos or special requests, contact us first so we can check if the design is suitable for the product and engraving size.

Contact us as soon as possible at support@engravedsociety.com. If your order has not gone into production, we will do our best to update it. Once a personalised item has been engraved, changes may not be possible.

You may be able to order as a guest or through an account, depending on the checkout options available at the time. Creating an account can make it easier to view orders, checkout faster and keep track of your details.

Sales are available in GBP and Euros. The final amount shown at checkout is the amount you should review before placing your order.

Many items are made to order, so please allow time for your product to be prepared, engraved and dispatched. Delivery times can vary by destination, busy periods and courier service. Check the Shipping page for the latest delivery guidance.

Use the Track Your Order page, or follow the tracking link in your dispatch email if one has been provided by the courier. Keep your order number handy so we can help quickly if you contact us.

Orders shipped outside the UK may be subject to customs, VAT, duties or handling fees depending on the destination country. These charges may be collected at checkout or upon delivery.

Ireland / EU note: From 1 July 2026, a new €3 Customs Duty applies to each distinct item category, based on its tariff heading, for goods valued at €150 or less purchased from outside the EU. Multiple items of the same type are charged once for that category, but different types of items may each incur the €3 fee. This charge is generally non-refundable.

Personalised and made-to-order items are usually created especially for you, so they may not be eligible for return simply because you changed your mind. This does not affect your statutory rights if an item is faulty, damaged or not as described. For return information, visit Products Return.

Email support@engravedsociety.com with your order number, a short description of the issue and clear photos of the item and packaging. We will review it and help with the next step.

Your personal information is used to process orders, personalise products, handle delivery and provide customer support. For more detail, read the Privacy Policy.

You can review the main policy pages here: Terms & Conditions, Shipping, Products Return and Privacy Policy. The Terms are governed by the laws of the UK.

Care depends on the product material. As a general rule, wipe gently with a soft cloth, avoid harsh chemicals and do not soak items unless the product page says it is safe. Coasters, slate, acrylic, cork, bamboo and leatherette items should be treated with care to keep them looking their best.

For weddings, memorial gifts, school gifts, business gifts or larger personalised batches, contact us with the product, quantity, wording and deadline. We can confirm whether the design and timescale are suitable.